BRYANT ESPINDOLA

13921 85^th Dr, Apt 1H, Briarwood NY 11435

Bryant.Espindola@gmail.comMobile: (347) 707-2494

 

OBJECTIVE: Telecom with a focus in Project Managing

 

QUALIFICATIONS

·   Over 4 years of experience in the Telecommunications industry with a strong sense of productivity, punctuality, and successful project outcomes

·   Have experience in many stages of service implementation, from direct customer interface, to project management, to successful service turn up

·   Highly productive and a team player who is commited in ensuring a high success rate and customer satisfaction

 

 

PROFESSIONAL EXPERIENCE

 

5/2011 – Present

T1 Provisioner, Metropolitan Telecommunications, New York, NY

T1 Provisioner           

·   As part of the T1 Provisioning group, we provision new services for new and existing customer such as SIP services, new or upgrades to existing T1, PRI, MPLS, DIA, etc. circuits, and other important services such as caller ID and new phone equipment.

·   Communicating with customers to ensure that the service is implemented to their standards.

·   Assist the Repair groups when there are service issues and helps resolve these issue via adjustments to existing services.

·   Ensure that turn ups for new services are smooth and the customer has functioning and satisfactory service

·  Assisting technicians in the service turn up. Managing the system is key to successful service.

 

Project Manager

·   Ensured from start to finish that the customer's BYOB SIP service installation was delivered on time and to their satisfaction

·   Spoke with customers directly to ensure that their requests were being attended to

·   Worked and collaborated with many different departments and companies to supply equipment and phone services

·   Dispatched technicians onsite and worked with the technician to install and test all services with the customer

 

 

10/2007 – 2/2009

Access-A-Ride Research Associate Aide, New York City Transit Authority, Long Island City, NY

 

Research Associate Aide

·   Provided administrative support to the Customer Relations Department of MTA Access-A-Ride program that processes over 5 million trips to the elderly and disabled

·   Maintained databases that kept track of customer complaints and commendations

·   Being able to assist customers that had chronic problems with the service would identify the underlying issues and provide a better solution to resolve problems

·   Responded to and filed customer complaints and commendations about the Access-A-Ride program

 

 

EDUCATION

M.S., Electrical Engineering, Polytechnic Institute of NYU

B.E., Electrical Engineering, The City College, City University of New York